Chris Bates, The Computer Hut of Little Rock, AR appreciated Keynote Speaker Verne Harnish’s message of focusing on the customer’s needs for loss avoidance.

Key in this is emphasizing cross-department, full-team communication and meetings to ensure all hands know what’s going on, in general terms, with the company week to week.

Verne Harnish is founder and CEO of Gazelles, Inc., an outsourced corporate university for mid-size firms, and has published the book “Mastering the Rockefeller Habits: What You Must Do to Increase the Value of Your Fast-Growth Firm”

Chris was speaking with Pat Dolan of Varvid.com at the ConnectWise Partner Summit held this past week in Orlando.