Christy Sacco, Director of Operations for HTG Peer Groups speaks with Pat Dolan of Varvid.com about the Q Forums HTG presented to members during the ConnectWise Partner Summit in Orlando Florida.
Over 300 HTG members representing 220 member companies, over 25% of the total attendees were at the Summit this year.
Alex Rogers, President, CEO of Chartec of Bakersfield CA is fired up after listening to Keynote Speeches from Arnie Bellini co-founder and Chief Executive Officer of ConnectWise and Chris Anderson of Wired at the ConnectWise Partner Summit. Alex was impressed with the idea of stepping back and considering what simple value-adds you can provide your customer for free that either drive them to other products and services, and/or bolster their loyalty to your firm. Creating and communicating the value of little things that customers may or may not realize are important that your firm can provide to customers at no cost and little or no cost to your company is paramount in both professional/technical market differentiation and customer loyalty and perceived value.
Pat Dolan of Varvid.com speaks with Kim Trif of Trif Technologies of Dallas at the ConnectWise Partner Summit about the keynote speaker Chris Anderson of Wired. Kim was concerned about the ‘whole idea of free’ but after Chris’s speech, has put the concept in a new perspective.
Patrick Dolan of Varvid.com speaks with Brett Jaffee of IT4 from Woburn MA, Cloud Computing specialist and ConnectWise Partner since the first Summit and founder of the Northeast ConnectWise user group. Brett is excited to be at the Summit, as his group is formalizing its relationship at this meeting. Brett also echoes the sentiment that there is nothing like meeting peers face to face and sharing both technical and business operational knowledge.
At the ConnectWise Partner Summit Arlin Sorenson talks to Varvid about how HTG will continue to focus HTG’s energies on growing peer board reviews (QBRs) in 2010 with a focus on the operational and financial aspects of members’ businesses. The feedback and review of each other’s organizations and metrics set for growth, operations and service improvements are important tools to continue HTG’s focus of creating sustainable, successful business operations for its members. This initiative builds upon past and continuing efforts of education and documentation/discussion of industry Best Practices for member business and technical operations.
Dan Shundoff of Intellicom and an HTG member speaks with Aaron Booker of Varvid.com. Dan has been an HTG member for 4 years and is President of Intellicom, a Microsoft Gold Partner and provider of outsourced technology solutions in Central Nebraska. HTG commissioned the University of Nebraska at Kearny (UNK) business management group to perform several studies of members’ regular communications, deep relationships, trust and accountability metrics in an effort to improve the value, relevance and accuracy of HTG education and management programs. Dan reports these studies are showing significant improvement by just being able to measure baseline and progress toward everything from business growth to customer satisfaction.
Dave Sobel with Evolve Technologies and a leader of several HTG Service Leadership Groups speaks with Aaron Booker of Varvid.com and member of HTG 20 at the ConnectWise Partner Summit on HTG’s QVR Processes and some of the reasoning behind them. Dave clarifies the importance of metrics and benchmarks as a source of the discussion of forming action plans to grow your business and improve processes.
Varvid talks to Nick Bock who is a member of HTG 5 and Principal of Five Nines Technology Group and is excited to speak about the invaluable assistance HTG’s peer support has provided to helping his firm to actually grow in these challenging economic times. HTG membership conversations and processes have shortened the learning curve for Bock and Five Nines on everything from business operations to technical execution of emerging solutions.
